Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a refund, your item must be misprinted, damaged or otherwise defective. You’ll also need to provide photo proof of the issue.

To request a refund, you can contact us at randalhenry@communityintelligence.org. If your request is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any other questions at randalhenry@communityintelligence.org.

Unfortunately, because all our products are made-to-order, we do not offer any refunds or exchanges unless item is misprinted, damaged, or defective.